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Apple Concedes Misleading Warranty Terms

Posted: December 22nd, 2013 | Author: | Filed under: Cult of Apple | Tags: , , , | Comments Off on Apple Concedes Misleading Warranty Terms

Apple Concedes Misleading Warranty TermsConsumer gadget behemoth Apple, has finally come to terms with Australia’s consumer watchdog, conceding to a number of measures to avoid court action over its handling of consumer guarantees and warranties.

The ACCC – Australian Competition and Consumer Commission – has been investigating Apple’s consumer guarantee policies and practices for more than 12 months.

The ACCC was concerned Apple had made a number of false or misleading representations to consumers about their entitlements when their products were faulty or needed repairs.

Apple has conceded some of its policies might have contravened Australian Consumer Law, and is taking a number of compliance measures including re-educating it’s genius team :: Read the full article »»»»


Hewlett-Packard Fined $3 Million For Misleading Customers

Posted: July 6th, 2013 | Author: | Filed under: News From the web | Tags: , , | Comments Off on Hewlett-Packard Fined $3 Million For Misleading Customers

HPThe Australian arm of computer giant, Hewlett-Packard, has been fined $3 million for making false or misleading representations to customers and retailers.

The Federal Court found HP had made false, misleading representations on consumer rights, including the terms of repairs, product returns guarantees and warranties.

The Australian Competition and Consumer Commission – ACCC – took court action against HP in October last year. According to the ACCC, Hewlett Packard Australia informed customers that purchased HP products online could only be returned, and warranties could only be claimed at the company’s discretion, contravening Australian consumer law.

The court found that the technology giant had refused to honour retail/online resellers who failed to first obtain authorisation – for refunds or repairs – from HP. In Australia, consumers have the right to a replacement product or a full refund on faulty products. HP has now implemented a new claims processing and handling policy :: Read the full article »»»»