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Apple Concedes Misleading Warranty Terms

Posted: December 22nd, 2013 | Author: | Filed under: Cult of Apple | Tags: , , , | Comments Off on Apple Concedes Misleading Warranty Terms

Apple Concedes Misleading Warranty TermsConsumer gadget behemoth Apple, has finally come to terms with Australia’s consumer watchdog, conceding to a number of measures to avoid court action over its handling of consumer guarantees and warranties.

The ACCC – Australian Competition and Consumer Commission – has been investigating Apple’s consumer guarantee policies and practices for more than 12 months.

The ACCC was concerned Apple had made a number of false or misleading representations to consumers about their entitlements when their products were faulty or needed repairs.

Apple has conceded some of its policies might have contravened Australian Consumer Law, and is taking a number of compliance measures including re-educating it’s genius team :: Read the full article »»»»


Hewlett-Packard Fined $3 Million For Misleading Customers

Posted: July 6th, 2013 | Author: | Filed under: News From the web | Tags: , , | Comments Off on Hewlett-Packard Fined $3 Million For Misleading Customers

HPThe Australian arm of computer giant, Hewlett-Packard, has been fined $3 million for making false or misleading representations to customers and retailers.

The Federal Court found HP had made false, misleading representations on consumer rights, including the terms of repairs, product returns guarantees and warranties.

The Australian Competition and Consumer Commission – ACCC – took court action against HP in October last year. According to the ACCC, Hewlett Packard Australia informed customers that purchased HP products online could only be returned, and warranties could only be claimed at the company’s discretion, contravening Australian consumer law.

The court found that the technology giant had refused to honour retail/online resellers who failed to first obtain authorisation – for refunds or repairs – from HP. In Australia, consumers have the right to a replacement product or a full refund on faulty products. HP has now implemented a new claims processing and handling policy :: Read the full article »»»»


Google Fights Deception Verdict in Australian High Court

Posted: September 13th, 2012 | Author: | Filed under: Google, UPDATED! | Tags: , , , , , , , , | Comments Off on Google Fights Deception Verdict in Australian High Court

Google Fights Deception RulingAustralia’s corporate watchdog, the ACCC – Australian Competition and Consumer Commission – has told the High Court that Google is responsible for misleading content in its sponsored links. The behemoth that is Google is fighting a ruling that it engaged in misleading conduct when some advertisers used the names of competitors to attract searchers to their links.

The ACCC says these sponsored links give the false impression the businesses are linked. The ACCC says that Google Advertisements with the headline Harvey World Travel redirected to a competitors – STA Travel – website. The ACCC said that the ads were in breach of section 52 of the Trade Practices Act. Similarly, advertisements headlined with Honda, redirected to car-trading website Car Sales, several more Google Adwords accounts, including the Trading Post were said to be in breach of the Trade Practices Act.

In April this year, the Australian Federal Court found that Google HAD engaged in misleading and deceptive conduct regarding it’s AdWords website. the court said that what appears on Google’s web page is Google’s response to A User’s Query. That it happens to headline a keyword chosen by the advertiser does not make it any less Google’s responsibility

In this latest round of litigation, Google’s barrister Tony Bannon told the court that finding Google responsible for what it produces from an inquiry could have much wider implications, suggesting that a negative ruling may even hail the decline of AdWords :: Read the full article »»»»


ACCC Orders Name Change iPad Wifi + 4G

Posted: April 19th, 2012 | Author: | Filed under: Cult of Apple | Tags: , , , , | Comments Off on ACCC Orders Name Change iPad Wifi + 4G

AUSTRALIA - ACCC + APPLE - ROUND TWOBack in March of this year – technoid.com.au/australia-apple-offers-ipad-refunds/ – we posted on Apple’s pickle with the Australian competition watchdog the ACCC.

In the latest round it seems a mediation session between the two has failed to resolve a legal dispute over the naming of the iPad.

The  ACCC wants Apple to change the name of its latest tablet – currently sold as iPad Wifi + 4G – as it does not work on Australia’s 4G mobile data network.

Last month, the ACCC accused Apple of falsely claiming the tablet could connect to the 4G network, which is offered by Telstra.

At the time, Apple agreed in the Federal Court to withdraw the offending advertising and tell consumers that the product supported ultra-fast mobile networks but was incompatible with Telstra’s network.

Apple also agreed to contact people who had already bought the new iPad and offer them a refund :: Read the full article »»»»


GOOGLE LOSES AUSTRALIAN FEDERAL COURT APPEAL

Posted: April 3rd, 2012 | Author: | Filed under: Google, Standout | Tags: , , , | Comments Off on GOOGLE LOSES AUSTRALIAN FEDERAL COURT APPEAL

GOOGLE LOSES AUSTRALIAN FEDERAL COURT APPEALThe Australian Federal Court has ruled against Google, stating the search behomoth breached the law by displaying misleading sponsored links at the top of its search results.

Last Year the court found that Google wasn’t liable for ads that appeared as search results. Consumers who used Google to search for Harvey World Travel, Honda, Just 4X4  Magazine and Alpha Dog Training were presented with ads that led to rival websites.

In appealing the Federal Court’s decision, The Australian Competition and Consumer Commission – ACCC – took the view that Google’s key word insertion system, plus the role of Google staff, were fundamental to the false representations being made.

In a statement the ACCC said It was significant that the previous Federal Court decisions considered by Justice Nicholas related to publishers of advertisements in traditional forms of media, such as print and television. The reasoning in those cases is not easily translated to the practices of search engine providers such as Google in publishing sponsored entries as part of search results.

The ACCC appealed last year after Justice Nicholas ruled Google’s conduct had not been in breach of the Trade Practices Act. Justice Nicholas found that although a number of the advertisements were misleading or deceptive, Google had not made those representations. Read the full article »»»»


AUSTRALIA: Apple Offers iPAD Refunds 4G Non Compatibility

Posted: March 30th, 2012 | Author: | Filed under: Cult of Apple | Tags: , , , , | Comments Off on AUSTRALIA: Apple Offers iPAD Refunds 4G Non Compatibility

AUSTRALIA APPLE OFFERS IPAD REFUNDOur favourite tech behemoth Apple is once again in an übergadget pickle.  The beheomoth has been forced to offer a refund to people who bought its new iPAD, which it admits is not compatible with Australia’s Telstra 4G network.

The Australian Competition and Consumer Commission – ACCC – has taken legal action against Apple for what it claims are misleading statements over its new iPad.

Lawyers for the ACCC have accused Apple of breaching consumer law by promoting the device as being able to connect to high-speed 4G mobile networks using a sim card.

The Federal Court heard Apple ignored warnings from the ACCC and was told the day before the iPad’s launch that it was misleading consumers.

ABC.net court correspondent Sarah Farnsworth reported that Apple’s lawyers argued it was never specified the iPad could connect to Telstra’s network, but told the court the device is compatible with other networks that by international standards are deemed 4G :: Read the full article »»»»