Just 5 days in and Sony’s PlayStation Vita is painting a strangely opaque picture. Sony, eager to make amends for the past 12 months of bad press and lax security. Sony is facing technical difficulties with their latest generation of handheld games console, dead touch-screens and frequent system crashes oh my oh my. Sony seems to be doing what Sony does best, simply denying that there’s a problem? To add to the confusion, Sony has posted a Q&A – rather than just A – on their PlayStation site. No Power? System Freeze? PSN Account Registration Issues? GPS/WiFi/3G Positioning Not Working? Some Games/Titles Won’t Work? The latter, and perhaps most important – ‘Some Games/Titles Won’t Work’ – is easily resolved. The guide published by Sony to apparently assist Vita users in starting or restarting their device has been a source of further confusion, having been interpreted by media as a panicked response to help unfortunate users unbrick their consoles. a Sony spokesperson however denied the negative press, saying that the guide featured “standard procedures” and had been published online “since before the launch.”
Having PS Vita problems? Sony suggests you follow these steps:
1. Connect to the internet, oops, what do you mean there’s a problem with GPS/WiFi/3g!? “Are you in an environment that can receive GPS/WiFi/3G“
2. Login to your PSN account – Sony has got to be frowning – If your unable to sign-in, you’ll need to sign-up for a new account!? “Close this initial account setting screen: Do Not Use“
3. GET USE TO THE SYSTEM FREEZE!! “Turn off the power button“
4. Standby seems to kill PSVita? “Immediately after going into standby mode PS Vita may not turn back on when the power button is pressed. Wait a moment, please try again“
5. System Freeze!? Refer to Answer 4.
In fairness to Sony, they have included another Q&A Page. Which lists even more symptoms of a non-working PS Vita.
David Wilson of Sony UK told the Guardian that this – the above Q&A – is merely an apology to customers struggling to get through to Sony’s technical support department. Some had even gone so far as to suggest that, due to the speed with which Sony published the apology, the company was aware of hardware problems and prepared a statement in advance of the launch.
A guide published by Sony to assist Vita users in starting or restarting their device has been a source of further confusion, having been interpreted as a panicked response to help unfortunate users unbrick their consoles. Wilson denied this, saying that the guide featured “standard procedures” and had been published online “since before the launch.”
Sony is yet to release official figures, gaming sites are suggesting sales of around 320,000 units in the first 2 days after release. Sony has got to be nervous over sales figures for the first weeks of PS Vita, can they sort out Vita’s teething problems before they numb sales?